What Poor Service Is Really Costing Jamaica

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In a nation celebrated for its vibrant culture, stunning landscapes, and world-class tourism, one challenge threatens to undermine Jamaica’s potential: poor service. Beyond the occasional frustrating experience, the issue carries significant economic and reputational consequences, limiting opportunities for growth and development.

This discussion explores the tangible costs of subpar service—lost revenue, diminished customer loyalty, and missed chances for local businesses to compete globally. Yet, within the challenge lies an opportunity: the role of international competition. Foreign companies entering Jamaica are not just bringing investment—they’re raising service standards, inspiring local businesses to innovate and improve.

Could global competition be the key to reshaping Jamaica’s service landscape? This live stream makes the case for why it’s time to embrace the challenge and chart a path toward a more competitive, customer-focused Jamaica.

Join us as we uncover the costs, examine the solutions, and imagine a future where Jamaica’s service industry becomes a model for excellence.